Thank you for your interest in our services!  We’ll be happy to address any questions that are not answered below anytime by email at or by calling 604-700-8695.  
Agreement & Images
We will have a model release and photography agreement ready for you to sign before the photo shoot.  Please note that only edited images will be released to you, but you will have access to the best images from our session for 12 months if you would like to order more images in the future. 
What is a Model Release Form?
A model release is a legal document signed by the subject (or in the case of minors, the parent/legal guardian) that provides the photographer permission to publish and use the photograph as defined by the terms of the release.  Model release language typically includes permission for use of photographs in portfolio, studio samples, blogging, website use, and other marketing uses.
Beauty & Rest
Please make sure to have a restful sleep the night before and drink plenty of water.    If you get sick before your session, please let us know and we’ll be happy to reschedule your appointment with 48 hours’ notice.
Cancellation Policy
We understand, life comes up!  If you have to reschedule your booking please get in touch and we’ll be happy to move it for you with 48 hours’ notice.  If less than 48 hours’ notice is given a $50 fee will be charged.  
Location & Parking
The studio is located at 233-515 West Pender Street, right at the corner of Pender & Richards Street on the second floor.   For access outside of Monday to Friday 9am-5:00pm, please buzz 233 or call 604-700-8695.  We are just a couple of blocks away from Waterfront Station and a block away from Vancouver Harbour Centre.
Parking: There are multiple parkades along Pender Street and street parking is available for 2 hours on Seymour Street and Richards Street.  The cheapest parkade parking is usually Easy Park (via the Easy Park app) or Metro Parking (pay at the parking meter located on Pender Street).  Both of these parkade entrances are located on Richards street.
Makeup, Hair & Grooming
Professional makeup/ hair service is available upon request and is provided by Afterglow Studios and other parter artists. If you are looking to get a particular look done, please send us the reference images at least 48 hours before your session date.     If your hair does not take curls easily, please do not wash your hair the morning of the photo shoot. If you have hair extensions please bring these in and our artist will work these in for you. Come with a fresh face with only moisturizer or foundation on your face.  For any mini sessions, please come with makeup & hair done and ready to photograph.
Payment & Final Images
We accept Visa, MasterCard Amex, Cash and e-Transfers.  Edited images are not released to client unless the final amount has been paid. 
Refund Policy
If you are unhappy with your photo session we’ll be happy to offer a free re-shoot if you let us know within 14 days after the session date.  A re-shoot will not be offered after your images are selected for editing.  Edited images, makeup, hair and grooming services are non refundable.
Please bring at least 3 outfit choices and some simple jewelry, ties, an extra shirt or blouse. The more the better and simple pieces without prints are preferred for headshots.  Don’t worry if your clothes get wrinkled, we do have a steamer at the studio ready to go for your convenience.
Washroom Access
There is access to a washroom and hot, water, cold water and hot tea at Photobox Vancouver.
Weddings, Boudoirs & Engagements
We’ve had many ask about these services and we’re happy to say that we do also photograph weddings, elopements, boudoir sessions and engagements.  For more details on these, please visit our website: